How Your Fountain Finds Its Way to You

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WHERE WE SHIP

We deliver to:

  • United States — all 50 states, Washington DC, and US territories (Puerto Rico, Guam, US Virgin Islands)
  • Canada — all provinces and territories

No PO boxes. No APO/FPO addresses. No international destinations outside the US and Canada.

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SHIPPING COST

Free. Always. Every order. The price you see — $19.99 — covers the fountain, the pump, the rocks, the packaging, and delivery to your door. There is no checkout surprise.

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PROCESSING

Orders placed before 2:00 PM Pacific Time on business days (Monday–Friday) begin processing the same day. After 2:00 PM or on weekends/holidays — the next business day.

Processing includes: order verification, quality inspection of the fountain and pump, careful packaging with protective inserts, and carrier handoff. Average time: 1–2 business days.

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TRANSIT

After the carrier scans your package:

  • Continental US: 3–5 business days
  • Alaska, Hawaii, US Territories: 4–6 business days
  • Canada: 4–7 business days

A tracking number is emailed to you as soon as the label is created. Delivery windows are estimates — weather, holidays, and peak shipping seasons can stretch timelines by a day or two.

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DAMAGED IN TRANSIT

Tabletop fountains are packed carefully, but carriers do not always treat packages gently. If your box arrives in rough shape:

  1. Photograph the box before opening
  2. Open and inspect the fountain and all components
  3. If anything is damaged, photograph it
  4. Email photos to [email protected] within 48 hours of delivery

We send a replacement right away. No return of the damaged item is required. We handle the carrier claim ourselves.

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MISSING PACKAGES

If tracking shows “Delivered” but the fountain is nowhere to be found:

  1. Check with neighbors, building management, and around your property
  2. Wait 24 hours (carriers occasionally scan packages before actual delivery)
  3. If still missing, email [email protected]

We work with the carrier to locate it. If it cannot be found, we ship a replacement at no cost to you.

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ADDRESS CORRECTIONS

Wrong address? Email [email protected] immediately with your order number and the correct address. If your order has not shipped, we fix it. If it has shipped, we try to redirect with the carrier — not always possible, but we do our best.

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QUESTIONS?

[email protected]
HomeMartUSA, 7772 W Palmaire Ave, Glendale, AZ 85303
+1 (623) 872-0991

Last updated: July 2026